Delivery & Returns

Safe Delivery


Delivery rates are calculated at the checkout, based on the size and weight of the products you are ordering, your location and your preferred postage options.  The price of postage will be clearly displayed before you check out.

We offer FREE delivery in the United Kingdom for all orders over £49.00.

Unibu despatch all orders via Royal Mail 1st & 2nd Recorded Signed for, this requires a signature at the requested address, most 1st class parcels are delivered successfully the next working day after postage, but this can be longer if at peak times, as a customer you will be notified of your tracking number via email, the information available will state the date and time when your parcel was received at Windermere Post Office and the date and time your parcel was received at its final destination. Unfortunately, this service does not accommodate for the parcel to be left in a "Safe Place".


Here at Unibu we want you to be completely satisfied with your purchase.

In the event that your goods are the wrong size, you don’t like the colour, or your purchase is not as you expected or you simply don’t like it, you can return it to us for a full refund within 14 days.

Goods must be

  • Unused
  • In their original packaging
  • Have labels attached

Within you returning parcel you must provide your original proof of purchase, and full contact details, this will speed the process along.

Please use a registered mail or guaranteed delivery service for all returns, as proof of postage is not proof of delivery.  You are responsible for goods in return.

Human error does occur therefore if we have sent out the wrong colour/ size, Unibu will refund your postage costs.  For any other reason the customer is responsible for any return postage costs.

All refunds will be given as soon as possible, at the latest within 30 days, taking into account the original method of payment.  An email will be sent confirming that a refund has been processed.

We do not accept part boxes back ie a pack of three briefs, returning two pairs.


Should you require an exchange in size or colour of the same item being returned please fill out the ‘exchange’ section on our returns form.  If you are within the UK and your purchase is under £35 you will need to contact Unibu with your credit/ debit details to cover the postage costs.  If you are outside of the UK you will need to cover the cost of postage for the destination we are posting to (see shipping chart).  Goods will not be dispatched until postage costs are paid.

Faulty Goods

In the event that your purchase is not as it should be or has developed a fault please return it to us.  Due to health and safety regulations we will only accept faulty goods in a hygienic and clean condition.  Goods which are excessively soiled will be returned to you at your expense.

Cancellation Of Order

If for whatever reason you need to cancel you order, please advice Unibu as soon as possible, we will update you to the progress of your order and when it is ready for shipment, all order's until this point can be stopped or cancelled, once orders have been updated to delivered status will need to go through the returns procedure.

Please return any faulty items, complete with returns form and proof of purchase.  Goods will not be accepted without proof of purchase.

All refunds will be given as soon as possible, at the latest within 30 days, taking into account the original method of payment.

Returns Department
31 Broad Street
LA23 2AB