Here at Unibu we want you to be completely satisfied with your purchase.
In the event that your goods are the wrong size, you don’t like the colour, or your purchase is not as you expected or you simply don’t like it, you can return it to us for a full refund within 14 days.
Goods must be
Within you returning parcel you must provide your original proof of purchase, and full contact details, this will speed the process along.
Please use a registered mail or guaranteed delivery service for all returns, as proof of postage is not proof of delivery. You are responsible for goods in return.
Human error does occur therefore if we have sent out the wrong colour/ size, Unibu will refund your postage costs. For any other reason the customer is responsible for any return postage costs.
All refunds will be given as soon as possible, at the latest within 30 days, taking into account the original method of payment. An email will be sent confirming that a refund has been processed.
Should you require an exchange in size or colour of the same item being returned please fill out the ‘exchange’ section on our returns form. If you are within the UK and your purchase is under £35 you will need to contact Unibu with your credit/ debit details to cover the postage costs. If you are outside of the UK you will need to cover the cost of postage for the destination we are posting to (see shipping chart). Goods will not be dispatched until postage costs are paid.
In the event that your purchase is not as it should be or has developed a fault please return it to us. Due to health and safety regulations we will only accept faulty goods in a hygienic and clean condition. Goods which are excessively soiled will be returned to you at your expense.
Cancellation of order
If for whatever reason you need to cancel you order, please advice Unibu as soon as possible, we will update you to the progress of your order and when it is ready for shipment, all order's until this point can be stopped or cancelled, once orders have been updated to delivered status will need to go through the returns procedure.
Please return any faulty items, complete with returns form and proof of purchase. Goods will not be accepted without proof of purchase.
All refunds will be given as soon as possible, at the latest within 30 days, taking into account the original method of payment.
31 Broad Street